{ "evaluation_id": "EVAL-20260402-235645", "question_id": "COMM-026", "question_text": "Your cloud service had a 6-hour outage affecting 10,000 customers. Write a customer-facing FAQ that covers: (1) What happened (plain English, no blame-shifting), (2) What data was affected, (3) What you're doing to prevent recurrence, (4) What customers should do right now, (5) How to get support, (6) Whether there will be service credits. Anticipate the angry questions and address them proactively.", "category": "communication", "timestamp": "2026-04-02T23:56:45.824Z", "display_date": "Apr 02, 2026", "winner": { "name": "GPT-OSS-120B", "provider": "OpenAI", "score": 9.43 }, "avg_score": 9.068, "matrix_size": 90, "models_used": [ { "id": "gpt_5_4", "name": "GPT-5.4", "provider": "openrouter" }, { "id": "claude_sonnet_46", "name": "Claude Sonnet 4.6", "provider": "openrouter" }, { "id": "gemini_31_pro", "name": "Gemini 3.1 Pro", "provider": "openrouter" }, { "id": "grok_420", "name": "Grok 4.20", "provider": "openrouter" }, { "id": "deepseek_v4", "name": "DeepSeek V4", "provider": "openrouter" }, { "id": "gpt_oss_120b", "name": "GPT-OSS-120B", "provider": "OpenAI" }, { "id": "mimo_v2_flash", "name": "MiMo-V2-Flash", "provider": "Xiaomi" }, { "id": "mistral_small_creative", "name": "Mistral Small Creative", "provider": "Mistral" }, { "id": "seed_16_flash", "name": "Seed 1.6 Flash", "provider": "openrouter" }, { "id": "claude_opus_46", "name": "Claude Opus 4.6", "provider": "openrouter" } ], "rankings": { "gpt_oss_120b": { "display_name": "GPT-OSS-120B", "provider": "OpenAI", "average_score": 9.43, "score_count": 9, "min_score": 8.75, "max_score": 10, "rank": 1 }, "gpt_5_4": { "display_name": "GPT-5.4", "provider": "openrouter", "average_score": 9.28, "score_count": 9, "min_score": 8.45, "max_score": 9.8, "rank": 2 }, "mimo_v2_flash": { "display_name": "MiMo-V2-Flash", "provider": "Xiaomi", "average_score": 9.22, "score_count": 9, "min_score": 7.95, "max_score": 9.8, "rank": 3 }, "grok_420": { "display_name": "Grok 4.20", "provider": "openrouter", "average_score": 9.21, "score_count": 9, "min_score": 8.55, "max_score": 9.8, "rank": 4 }, "mistral_small_creative": { "display_name": "Mistral Small Creative", "provider": "Mistral", "average_score": 9.21, "score_count": 9, "min_score": 8.2, "max_score": 10, "rank": 5 }, "seed_16_flash": { "display_name": "Seed 1.6 Flash", "provider": "openrouter", "average_score": 9.2, "score_count": 9, "min_score": 8.15, "max_score": 9.8, "rank": 6 }, "claude_opus_46": { "display_name": "Claude Opus 4.6", "provider": "openrouter", "average_score": 9.07, "score_count": 9, "min_score": 8.35, "max_score": 9.8, "rank": 7 }, "claude_sonnet_46": { "display_name": "Claude Sonnet 4.6", "provider": "openrouter", "average_score": 9.06, "score_count": 9, "min_score": 7.3, "max_score": 10, "rank": 8 }, "deepseek_v4": { "display_name": "DeepSeek V4", "provider": "openrouter", "average_score": 8.94, "score_count": 9, "min_score": 7.4, "max_score": 9.8, "rank": 9 }, "gemini_31_pro": { "display_name": "Gemini 3.1 Pro", "provider": "openrouter", "average_score": 8.06, "score_count": 9, "min_score": 5.5, "max_score": 9.6, "rank": 10 } }, "judgments": [ { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 9.55, "brief_justification": "Exceptionally comprehensive and well-structured FAQ that covers all six required areas thoroughly. The response demonstrates genuine accountability without blame-shifting, anticipates angry customer questions with direct and honest answers, and provides actionable guidance for different customer segments (general users, API customers, administrators). The use of placeholder brackets is appropriate for a template. The tone strikes the right balance between professional and empathetic. Minor deduc" }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 9.55, "brief_justification": "Exceptionally well-crafted FAQ that hits every requirement with remarkable specificity and authenticity. The tone is honest and direct without being groveling. The data table, tiered remediation timeline, proactive angry-questions section, and generous credit/cancellation policy all demonstrate deep understanding of crisis communication. The response appears to cut off at the end ('You don't, and we can'), which is a minor completeness issue, but the overall quality is outstanding. Clarity is ex" }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 8.15, "brief_justification": "The response is well-structured, empathetic, and addresses most of the 6 required elements with strong clarity and a professional tone. It proactively addresses angry questions (cyberattack concerns, blame, trust issues, billing friction). However, the response is clearly cut off mid-sentence, missing the completion of the prevention section, the 'What customers should do right now' section as a distinct element (partially covered under data), and the 'How to get support' section. The truncation" }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 9, "brief_justification": "The FAQ is exceptionally well-structured, covers all six required elements clearly, and proactively addresses angry customer concerns with a dedicated question. The tone is accountable without blame-shifting, plain English is used throughout, and practical next steps are provided. Minor gaps: the data safety assurance is stated with absolute certainty (which may not always be verifiable at FAQ time), and the depth of technical explanation could be slightly richer. The 20% credit is a reasonable " }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 9, "brief_justification": "Excellent response that covers all six required elements clearly and professionally. The tone is accountable without blame-shifting, the structure is clean and scannable, and the proactive anticipation of angry questions is well-integrated. Minor deductions: the bracketed placeholders, while understandable for a template, slightly reduce specificity; the depth could go further on technical remediation details; and the service credit section could be more concrete about SLA terms. Overall, this i" }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 9.55, "brief_justification": "Exceptionally well-structured FAQ that addresses all six required elements thoroughly. The response uses plain English without blame-shifting, provides a detailed incident timeline, clearly states data impact, outlines concrete prevention measures with dates, gives actionable customer steps, offers multiple support channels with response times, and provides tiered service credits. The proactive 'angry customer' section is excellent and anticipates real concerns. Tables enhance readability. Minor" }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9.35, "brief_justification": "Exceptionally comprehensive FAQ that covers all six required elements thoroughly. The tone is appropriately accountable without blame-shifting. The anticipation of angry questions is excellent—covering trust, financial losses, data security, communication delays, repeat incidents, and churn risk. The three-phase improvement plan adds credibility. Minor issues: a typo ('e1.g.' and '1-' formatting glitch, 'don't1'), and the 10x credit multiplier is generous but plausible. The 'a availability' gram" }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 9.55, "brief_justification": "" }, { "judge_key": "claude_opus_46", "judge_name": "Claude Opus 4.6", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 9.55, "brief_justification": "Exceptionally well-structured FAQ that covers all six required elements thoroughly. It uses plain English, takes full responsibility without blame-shifting, and proactively addresses angry customer questions. The response is highly actionable with specific timelines, contact methods, and credit amounts. Minor deductions: the password reset recommendation in section 4 is slightly odd if no data was compromised (could cause confusion), and some placeholder details are necessarily generic. Overall," }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 8.35, "brief_justification": "Strong, clear, and practical FAQ that addresses all requested areas with accountability and concrete next steps. It proactively handles tough questions well. Main limitation is that the response appears truncated at the end, leaving one anticipated question incomplete and slightly reducing completeness." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 7.3, "brief_justification": "Well-structured, candid, and practical, with strong coverage of most requested FAQ topics and proactive handling of likely customer concerns. However, the response is incomplete because it cuts off mid-answer in the final FAQ section, leaving the ending unfinished. Some claims are overly specific or potentially risky without evidence (for example, asserting no data loss/corruption, complete audit logs, and a 10x automatic credit), which slightly reduces correctness." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 5.5, "brief_justification": "Clear tone and mostly plausible, with good ownership and service-credit coverage, but the FAQ is incomplete and cut off mid-sentence. It does not fully cover what customers should do right now, how to get support, or a complete prevention plan, and some assurances like '100% safe' are overly absolute." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 8.55, "brief_justification": "Well-structured, customer-facing FAQ that covers all requested areas, anticipates anger, and avoids blame-shifting. Strong practical guidance and remediation details. Minor weakness: it states specific facts like no data exposure and a 20% credit without indicating uncertainty or policy basis, which may be too definitive depending on actual incident facts." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 7.4, "brief_justification": "Clear, well-structured FAQ that covers all requested areas and proactively addresses frustration. However, it relies heavily on placeholders, makes unsupported assurances about no data loss, and stays somewhat generic rather than offering more specific, actionable guidance." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 8.75, "brief_justification": "Well-structured, customer-facing FAQ that covers all requested areas and proactively addresses likely concerns. Clear plain-English explanations, actionable next steps, support paths, and service credit details make it highly useful. Minor deductions for a few potentially overconfident or overly specific claims (for example exact risk reduction, no partial writes, and SLA math around a six-hour outage vs. 99.9% uptime) that may not be fully supportable." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 7.95, "brief_justification": "Covers all requested FAQ areas and proactively addresses angry customer questions with a clear structure. Mostly accurate and customer-appropriate, but some claims are overly specific or potentially risky without evidence (e.g., definitive data safety, exact compensation math, communication via cloud storage), and there are a few distracting typos/formatting issues." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 8.95, "brief_justification": "Comprehensive, well-structured FAQ that directly addresses all requested areas and anticipates angry customer questions effectively. It uses plain English and offers actionable next steps and support paths. Minor drawbacks: some specifics appear invented or overly speculative for a customer-facing outage FAQ, and a few technical details/policies could be risky if not confirmed." }, { "judge_key": "gpt_5_4", "judge_name": "GPT-5.4", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 8.15, "brief_justification": "Well-structured, empathetic, and covers all requested FAQ areas with proactive customer concerns and actionable guidance. Main weakness is overclaiming specifics not supported by the prompt (cause, no data impact, exact remediation timelines/credits) and some mixed messaging on support availability." }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 9.55, "brief_justification": "Exceptionally well-crafted customer-facing FAQ that covers all six required areas thoroughly. Plain English explanations, no blame-shifting, specific timelines for fixes, proactive handling of angry questions, and a generous credit policy. The structured tables, specific timestamps, and concrete commitments add credibility. Minor deduction for correctness due to the truncated final answer about data exposure. Depth is excellent with the 'Questions we know you're asking' section directly addressi" }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 9.55, "brief_justification": "Exceptionally comprehensive FAQ that addresses all six required areas thoroughly. The response demonstrates strong empathy without being hollow, uses plain language throughout, anticipates angry customer questions proactively, and provides actionable guidance. The structure is excellent with clear headers and scannable formatting. Minor deduction for correctness/depth due to the truncated final sentence ('we are treating this with the seriousness it') and the heavy use of placeholders, though pl" }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 8.15, "brief_justification": "The FAQ is well-structured, empathetic, and addresses most key concerns proactively including the angry customer questions. It covers what happened in plain English without blame-shifting, data safety, automatic credits without requiring customer action, and prevention steps. The response appears to be cut off mid-sentence in the Prevention section, missing the completion of point 3 and likely missing sections on customer actions and support channels. The tone is excellent - owning the mistake f" }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 8.8, "brief_justification": "Excellent FAQ that directly addresses all six required areas with clear, honest language. Proactively handles angry customer concerns with the dedicated section on business impact. The automatic credit policy (no ticket required) is a strong, customer-friendly touch. Minor gaps: doesn't explicitly address SLA terms or what the 99.9% uptime guarantee means in context, and the 'no data loss' claim is stated confidently without caveats about edge cases. Overall highly actionable and well-structured" }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 10, "brief_justification": "Exceptionally thorough, transparent, and actionable. Covers all requested points with unmatched clarity, depth, and practical guidance. Proactively addresses angry questions with honesty and specificity. No gaps in logic, data, or empathy." }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 8.55, "brief_justification": "Well-structured FAQ that addresses all six required areas with appropriate tone and proactive anger management. The inline 'anticipating anger' callouts are particularly effective. Minor deductions for using placeholder text throughout (which is understandable given the hypothetical nature) and slightly generic prevention measures. The response balances accountability with practical guidance well, and the service credit section appropriately commits to action while allowing flexibility." }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 9.55, "brief_justification": "Exceptionally well-structured FAQ that covers all six required areas plus a proactive angry-customer section. The timeline table, tiered credit structure, and specific action statuses demonstrate strong depth. Plain English throughout with no blame-shifting. Minor deduction on correctness since the '90% reduction' claim is an invented internal metric that could mislead, but overall this is a near-exemplary customer communication document." }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9.35, "brief_justification": "Exceptionally comprehensive FAQ that covers all six required areas thoroughly. Proactively addresses angry customer questions with empathy and directness. The three-phase prevention plan shows real depth. Service credit structure (10x multiplier) is specific and actionable. Minor typos ('e1.g.' and 'don't1') slightly detract from polish but don't impact substance. The tone strikes the right balance between accountability and professionalism without being defensive or evasive." }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 9.35, "brief_justification": "Exceptionally comprehensive FAQ that covers all six required areas thoroughly. Proactively addresses angry customer questions with candor and accountability. The table formats, tiered support response times, and specific action steps make it highly actionable. The credit structure is concrete and fair. Minor deduction on correctness since some specifics (10% credit calculation, 'second outage' assumption) are fabricated without context, but appropriate as placeholders. The exit plan offer and te" }, { "judge_key": "claude_sonnet_46", "judge_name": "Claude Sonnet 4.6", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 8.55, "brief_justification": "Comprehensive, well-structured FAQ that addresses all six required areas plus proactively handles angry customer questions. Strong empathetic tone without blame-shifting. Specific details like 50% credit, $100 financial impact credit, 2-minute monitoring alerts, and 15-minute failover add credibility. Minor issue: claims '24/7' support but then specifies 8AM-8PM hours, creating a contradiction. The P.S. for business customers is a thoughtful addition. Overall highly practical and actionable temp" }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 8.8, "brief_justification": "The response is exceptionally well-written, addressing all prompt requirements with high emotional intelligence, actionable advice, and clear technical explanations. However, the text cuts off mid-sentence at the very end, slightly impacting completeness." }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 9.4, "brief_justification": "" }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 8.8, "brief_justification": "The response perfectly addresses all prompt requirements with an excellent tone, great depth, and highly actionable advice. However, the text cuts off mid-sentence at the very end, slightly impacting completeness." }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 9.8, "brief_justification": "The response perfectly addresses all prompt requirements with a highly professional, accountable tone. It provides clear, actionable information and realistic technical depth for an incident FAQ." }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 8.8, "brief_justification": "The response covers all required points and effectively anticipates customer anger. However, explicitly labeling sections with '(Anticipating anger)' breaks the customer-facing persona, making it read more like an internal draft than a final public document." }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 10, "brief_justification": "The response perfectly addresses all prompt requirements with exceptional structure, clarity, and professional tone. It provides deep, actionable insights while maintaining a customer-centric approach." }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9.35, "brief_justification": "The response perfectly addresses all prompt requirements with excellent structure and proactive handling of angry questions. However, there are a few minor typographical errors (e.g., 'e1.g.', '1-', 'don't1') that slightly impact clarity." }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 10, "brief_justification": "The response flawlessly addresses all prompt requirements with exceptional clarity, realistic technical depth, and highly actionable, empathetic communication." }, { "judge_key": "gemini_31_pro", "judge_name": "Gemini 3.1 Pro", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 9.8, "brief_justification": "The response perfectly follows all instructions, providing a highly professional, empathetic, and well-structured FAQ template. It covers all required points with excellent clarity, actionable steps, and realistic details." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 8.8, "brief_justification": "The FAQ comprehensively addresses all required points in plain language, proactively anticipates angry questions with honest responses, provides specific actionable details and timelines, and maintains a transparent, customer-focused tone without blame-shifting." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 8.8, "brief_justification": "The FAQ is factually accurate, logically structured, and thoroughly covers all six required points in plain English without blame-shifting. It proactively addresses angry questions with transparent explanations, clear actions, and empathetic tone. Minor incompleteness in the final sentence does not detract significantly from overall quality." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 9.2, "brief_justification": "The response comprehensively and transparently addresses all six required FAQ points in plain, empathetic language. It proactively anticipates and answers angry questions, provides specific actionable steps and timelines, and maintains factual honesty without blame-shifting." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 7.85, "brief_justification": "The response is factually accurate, clear, and professionally toned. It proactively addresses angry questions and covers most required points well, but is incomplete as it cuts off mid-sentence in the prevention section and omits a dedicated support section." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 8.8, "brief_justification": "The FAQ comprehensively covers all six required points in plain English, proactively addresses anticipated angry questions, maintains a professional and empathetic tone, and is well-structured for customer readability." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 9.2, "brief_justification": "The response comprehensively addresses all six required points in plain English without blame-shifting, proactively anticipates angry questions in a dedicated section, uses clear structure with tables for readability, provides specific actionable steps and timelines, and demonstrates strong transparency and customer empathy." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9.2, "brief_justification": "The FAQ comprehensively covers all required points in plain English, proactively addresses angry questions, takes responsibility without blame-shifting, and provides clear actionable steps and compensation details." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 9.2, "brief_justification": "The FAQ comprehensively covers all six required points in plain English, proactively addresses angry questions with specific commitments, uses clear structure with tables and sections, takes full responsibility without blame-shifting, and provides actionable steps and transparency measures." }, { "judge_key": "grok_420", "judge_name": "Grok 4.20", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 8.8, "brief_justification": "The response fully addresses all six required FAQ points in plain English, proactively anticipates angry questions in a dedicated section, demonstrates strong empathy and transparency without blame-shifting, and provides clear actionable steps with specific details for prevention and support." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 9.2, "brief_justification": "Comprehensive, clear, and detailed response addressing all aspects of the outage." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 9.8, "brief_justification": "Comprehensive, clear, and proactive response addressing all aspects of the outage with detailed explanations and actionable steps." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 9.55, "brief_justification": "Comprehensive, clear, and proactive in addressing concerns." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 9, "brief_justification": "Comprehensive, clear, and proactive with strong transparency." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 9.8, "brief_justification": "Comprehensive, clear, and proactive response addressing all key points with actionable steps and transparency." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 9.45, "brief_justification": "Comprehensive, clear, and detailed response addressing all aspects of the outage with proactive measures and customer support." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9.8, "brief_justification": "Comprehensive, clear, and actionable response addressing all aspects of the outage with proactive measures and customer support." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 9.8, "brief_justification": "Comprehensive, clear, and actionable response addressing all aspects of the outage with proactive measures and customer support." }, { "judge_key": "deepseek_v4", "judge_name": "DeepSeek V4", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 9.8, "brief_justification": "Comprehensive, clear, and actionable response with excellent coverage of all requested points." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 8.8, "brief_justification": "Accurate, covers all required sections, well-structured, offers detailed technical and procedural info, and gives clear actionable steps and support options." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 8.45, "brief_justification": "Comprehensive, clear FAQ that addresses all required points and anticipates angry questions; minor placeholder gaps prevent full completeness." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 8.8, "brief_justification": "The FAQ accurately addresses the outage, data impact, remediation, customer actions, support channels, and credits with clear structure and detailed explanations, offering practical guidance." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 7.7, "brief_justification": "Accurate and well-structured, but missing sections on immediate customer actions, support contact details, and the answer is cut off, reducing completeness and overall usefulness." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 8.8, "brief_justification": "Accurate, covers all required sections, clearly organized, offers solid technical and procedural detail, and gives actionable guidance and compensation info." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 9, "brief_justification": "The FAQ accurately addresses all required points, is well‑structured and easy to read, offers concrete actions and contact info, and provides reasonable detail on cause and remediation while remaining concise." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9, "brief_justification": "Comprehensive, well-structured FAQ that addresses all required points and anticipates customer concerns; minor typographical errors but overall accurate and actionable." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 8.8, "brief_justification": "The FAQ fully addresses all required topics, is clearly organized, offers detailed preventive measures and actionable steps, and provides practical support information, with only minor room for deeper technical specifics." }, { "judge_key": "gpt_oss_120b", "judge_name": "GPT-OSS-120B", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 8.8, "brief_justification": "Accurate, covers all required sections, clearly formatted, offers solid technical and procedural details, and gives actionable guidance for customers." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 9.55, "brief_justification": "Comprehensive, accurate, and proactive FAQ addressing all required points with clear structure and actionable details." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 9.4, "brief_justification": "Comprehensive, accurate, and well-structured FAQ that addresses all required points and anticipates customer concerns proactively." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 9.55, "brief_justification": "Comprehensive, accurate, and proactive FAQ with clear structure, actionable steps, and direct answers to anticipated angry questions." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 8.6, "brief_justification": "Accurate, comprehensive, and well-structured FAQ that proactively addresses key customer concerns with clear action steps." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 9.55, "brief_justification": "Excellent structure, covers all required points, proactively addresses anger and credits, clear ownership." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 9.55, "brief_justification": "Comprehensive, proactive, and well-structured FAQ addressing all required points with clear, actionable guidance." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 9.55, "brief_justification": "Comprehensive, accurate, and well-structured FAQ that addresses all required points proactively with clear timelines, actionable steps, and thoughtful customer support details." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 9, "brief_justification": "Comprehensive, accurate, and well-structured FAQ that addresses all required points and anticipates customer concerns proactively." }, { "judge_key": "mimo_v2_flash", "judge_name": "MiMo-V2-Flash", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 9.55, "brief_justification": "Comprehensive, empathetic, and actionable FAQ that addresses all required points and anticipates customer concerns effectively." }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 9.8, "brief_justification": "Exceptionally thorough, transparent, and proactive. Covers all requested points with technical depth, clear language, and actionable steps. Anticipates angry questions with honesty and accountability. Service credits and support details are well-articulated. Only minor improvement could be a slightly more structured 'anticipated questions' section, but overall flawless." }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 9.8, "brief_justification": "Exceptionally thorough, transparent, and proactive. Covers all requested points with precision, anticipates angry questions, and provides clear actionable steps. Depth is strong, with technical honesty and accountability. Only minor improvement could be adding a timeline for the post-incident report." }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 9.6, "brief_justification": "Flawlessly accurate, transparent, and thorough. Addresses all key points (cause, data safety, prevention, credits) with proactive empathy. Clear structure, no jargon, and actionable steps. Anticipates anger with concrete fixes and compensation. Only minor omission: could briefly mention timeline for shadow testing rollout." }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 9.8, "brief_justification": "Flawless correctness with no blame-shifting, thorough coverage of all key points (including proactive handling of angry questions), crystal-clear communication, deep technical and procedural insights, and highly actionable guidance for customers. The 20% credit offer and dedicated support channels demonstrate strong accountability." }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 9.8, "brief_justification": "Exceptionally thorough, proactive, and empathetic. Covers all requested points with clear, actionable steps, anticipates anger with preemptive responses, and balances transparency with reassurance. Minor deduction in depth only due to lack of specific technical details (e.g., exact root cause) in the 'What happened' section, but this is likely intentional for customer-facing simplicity." }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 9.8, "brief_justification": "Exceptionally thorough, transparent, and proactive. Covers all requested points with technical precision, clear timelines, actionable steps, and preemptive responses to angry questions. The structured format (tables, bullet points) enhances readability, and the tone balances accountability with reassurance. Minor improvement could be adding a direct link to the status page in the text (not just mentioned)." }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9.8, "brief_justification": "Exceptionally thorough, transparent, and proactive. Covers all requested points with precision, anticipates angry questions with empathy and concrete solutions, and provides clear actionable steps. The depth of technical and procedural details (e.g., 3-phase improvement plan, chaos engineering) and the proactive compensation approach (10x credits, case-by-case review) demonstrate high usefulness. Only minor deduction in depth due to lack of specific technical root-cause details (e.g., exact data" }, { "judge_key": "mistral_small_creative", "judge_name": "Mistral Small Creative", "respondent_key": "seed_16_flash", "respondent_name": "Seed 1.6 Flash", "weighted_score": 9.8, "brief_justification": "Exceptionally thorough, transparent, and actionable. Covers all requested points with proactive empathy, technical detail, and clear next steps. Anticipates angry questions effectively while maintaining accountability without blame-shifting. The 50% credit and $100 compensation offer are generous and well-explained. Minor improvement could be adding a timeline for full system recovery (e.g., 'All services are now restored, but we’re monitoring for 72 hours')." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "claude_opus_46", "respondent_name": "Claude Opus 4.6", "weighted_score": 8.8, "brief_justification": "Fully covers all required topics, is factually accurate, clearly structured, provides specific fixes and actionable steps, and proactively addresses customer concerns." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "gpt_5_4", "respondent_name": "GPT-5.4", "weighted_score": 8.8, "brief_justification": "Covers all required points, factual, clear, proactive, and provides actionable steps." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "claude_sonnet_46", "respondent_name": "Claude Sonnet 4.6", "weighted_score": 8.8, "brief_justification": "Covers all required topics, is clear and accurate, provides actionable steps, and offers insightful prevention measures." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "gemini_31_pro", "respondent_name": "Gemini 3.1 Pro", "weighted_score": 8, "brief_justification": "Accurately covers causes, data safety, credits, and prevention; clear structure; actionable steps; missing support details and partial prevention steps." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "grok_420", "respondent_name": "Grok 4.20", "weighted_score": 8.8, "brief_justification": "Accurately covers all required points, addresses angry questions proactively, is clear and structured, provides insightful details on prevention, and offers practical steps and credits." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "deepseek_v4", "respondent_name": "DeepSeek V4", "weighted_score": 9.6, "brief_justification": "Factual, covers all required points, clear, insightful, and highly actionable with proactive anticipation of concerns." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "gpt_oss_120b", "respondent_name": "GPT-OSS-120B", "weighted_score": 9, "brief_justification": "Covers all required points, factual and clear, with actionable steps and proactive addressing of concerns." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "mimo_v2_flash", "respondent_name": "MiMo-V2-Flash", "weighted_score": 9.2, "brief_justification": "Factual, covers all required points, clear, insightful with specific actions, and highly practical." }, { "judge_key": "seed_16_flash", "judge_name": "Seed 1.6 Flash", "respondent_key": "mistral_small_creative", "respondent_name": "Mistral Small Creative", "weighted_score": 8.2, "brief_justification": "Factual, covers all required points, well-structured, insightful into causes and fixes, and provides actionable steps." } ], "meta": { "source": "The Multivac (app.themultivac.com)", "methodology": "10x10 blind peer matrix evaluation", "criteria": "correctness, completeness, clarity, depth, usefulness", "self_judgments": "excluded from rankings", "license": "Open data — cite as: The Multivac (2026)" } }